Workforce Management Software
Company CCmath
My Role Sole UX/UI Designer
My Deliverables User Research, User Workflow, Wireframe, Web Design, User Test
Tools Axure, Sketch, Lucidchart, Invision
Year 2022-2023
Team Front-end & Back-end Developers, Product, QA tester
Overview
Unfortunately, due to NDA reasons, I can’t show the bulk of my work that I did at CCmath, so for now, you’ll have to trust that I actually did quite a lot during the almost 2 years I worked there. I was the sole designer on the team, leading the design of multiple workforce management products, primarily focused on the scheduling web platform. Here are some brief notes about the work I did during this time.
Design Process
I created interactive designs using wireframes and prototypes, gathering feedback from users, product owners, and engineers to improve usability and design direction with each iteration.
After analyzing competitor products and conducting user research, I arranged the four main sections to work smoothly with the scheduling web app.
At the early stage, I divided the concepts into parts and stages to tackle key pain points and challenges and made primary design decisions.
I successfully designed 270 interfaces for the scheduling web app.
Day in the Life
Collaborated with product managers, engineers, marketing, sales and support, and QA tester cross-functionally.
Initiated projects, improved user experience, designed interfaces, and presented my work to stakeholders and leadership.
Successful delivery of compelling experiences that increased revenue and made CCmath’s products better for the clients.
Worked on a product from scratch that involved all WFM solutions.
Takeaways
As the sole designer at CCmath, I ensured that all design decisions were based on key metrics, such as the set of tasks from new and existing users and user feedback. Navigating the problem space was the biggest challenge for this project. Building a design system seemed daunting, but it was an excellent learning opportunity. Workforce management was also a new problem space for me, but I created genuinely high-fidelity prototypes faster than expected. I am glad I met the challenge.
From this project, I learned the tradeoff between quality and cost. With rapid iterations, I had to learn how to balance time, cost, and quality constraints.